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08-19-2023 11:11 AM (Last edited 09-07-2023 02:01 PM by SamsungCaleb ) in
QLED and The Frame TVsWhen watching over the air/antenna programs, the TVs screen saver comes on every few minutes and is really annoying.
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09-17-2023 06:54 PM in
QLED and The Frame TVsAnyone have any luck resolving this issue yet? Pretty ridiculous
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09-18-2023 07:29 AM in
QLED and The Frame TVsSame exact issue with me and another friend that has the same TV beginning in August. Screen saver comes on when watching live TV (usually sports or news) after 2 minutes or so. No help from Samsung support. I'm surprised there is not more about this issue online...
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09-18-2023 06:38 PM in
QLED and The Frame TVsSame issue here as well. I keep clicking and changing channels. Eventually it seems to stop. But I have no idea what stops it. I wish the issue happened prior to warranty expiration. I would have returned it. @usernmsdvn97en_ please please please put out a fix. At least give the users the option to turn on and off this feature. I love Samsung TVs and have the sound bar with it. Great combo. But if this feature continues in future models I will not be a future buyer. Please keep me.
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09-18-2023 07:16 PM in
QLED and The Frame TVs- Mark as New
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09-19-2023 11:36 AM in
QLED and The Frame TVsI did try Samsung text support and was told to turn off the sleep timer (which was already off) and to turn off the screen saver - under the power and energy section (which you can't even do with this TV). So, Samsung text support was pretty useless.
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09-19-2023 12:23 PM in
QLED and The Frame TVs- Mark as New
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09-20-2023 06:05 AM in
QLED and The Frame TVsThey told me to unplug it for 5 minutes. I'm sure they were reading from a generic script that wasn't specific to our model. I'd likely have to call to get someone who might know more info about this model. Haven't done that yet.
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09-23-2023 08:47 AM in
QLED and The Frame TVsPlease Samsung fix this issue ASAP! It is football season in the USA and a lot of us are being driven crazy by this screen saver interrupting live action!
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09-23-2023 10:51 AM in
QLED and The Frame TVsI was on Samsung chat support and the tech told me to make sure the "Auto Power Saving" is turned ON even though the "Auto Power Off" is set to OFF. This seems to be working, so far. Can't say for sure since its been only 1 hour, but so far no screen saver kicking in.
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09-24-2023 10:38 AM in
QLED and The Frame TVsThis seems to be working for me as well