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06-17-2024 10:50 PM in
QLED and The Frame TVsSolved! Go to Solution.
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06-18-2024 02:18 PM in
QLED and The Frame TVsHello! I completely understand your concerns. I'll be delighted to assist you with this. Do you have prior connections from the tv? If so, remove them and try reconnecting closer to the tv.
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06-21-2024 09:38 AM in
QLED and The Frame TVsThe TV isn't connected to anything other than the remote it comes with. The TV can see and attempt to connect but fails... it will connect sometimes but then you don't get sound. I've done a TV Reset and reset my speaker. Just doesn't seem to want to work.
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06-23-2024 06:47 AM in
QLED and The Frame TVsJust to be sure, have you verified the TV and soundbar have the most up-to-date software? Also, I found this link to some troubleshooting steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01110023/