JimmyStarfyre
Constellation
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2 weeks ago in
QLED and The Frame TVs
Been trying for an hour to connect my TV to the Sony Bluetooth Speaker. The TV recognizes it, and gives me the option to pair and connect... but it keeps saying failed. The one time I got it to connect was when the little notification pops up in the corner but I get no sound. And the device isn't found in the Bluetooth list while this is happening. I don't have it connected to anything else.
What can I do? The TV can recognize and attempt to connect but wont.
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3 Replies
Samsung_Moderat or
Community Manager
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2 weeks ago in
QLED and The Frame TVsHello! I completely understand your concerns. I'll be delighted to assist you with this. Do you have prior connections from the tv? If so, remove them and try reconnecting closer to the tv.
JimmyStarfyre
Constellation
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a week ago in
QLED and The Frame TVs
Sorry for the late reply, I didnt get notified.
The TV isn't connected to anything other than the remote it comes with. The TV can see and attempt to connect but fails... it will connect sometimes but then you don't get sound. I've done a TV Reset and reset my speaker. Just doesn't seem to want to work.
The TV isn't connected to anything other than the remote it comes with. The TV can see and attempt to connect but fails... it will connect sometimes but then you don't get sound. I've done a TV Reset and reset my speaker. Just doesn't seem to want to work.
Solution
Samsung_Moderat or
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a week ago in
QLED and The Frame TVsJust to be sure, have you verified the TV and soundbar have the most up-to-date software? Also, I found this link to some troubleshooting steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01110023/