JUMP TO SOLUTION Solved

Original topic:

SAMSUNG Q50B QLED 4K SMART TV Remote Not Working

(Topic created: 10-31-2023 11:29 PM)
1166 Views
dmmCO65
Constellation
Options
QLED and The Frame TVs

I've tried using the reset buttons to resync remote with the TV but all it does is show the Bluetooth Icon & says searching for device.  Then it says device not found.  I can only access Samsung Smart TV Plus. 

Home button doesnt access the home screen for any of my apps, again any button I use on the remote has the TV show searching for Bluetooth device.

I've charged the remote and checked that I can see the red led light.  Any ideas on how to factory reset the TV without a remote?  Or any suggestions on how to get the remote working? Does this TV have any physical buttons on it?, I haven't found any unless they're hidden somewhere

2 Replies
Solution
QLED and The Frame TVs
I highly recommend the Samsung SmartThings app. Full remote functionality so long as your internet is functioning and your TV is connected to your network. Assuming your remote is a lost cause, the app could tide you over until a $20 replacement arrives.
dmmCO65
Constellation
Options
QLED and The Frame TVs

Thanks for the reply. Went & bought universal remote & got everything working again.