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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 06:25 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
631 Replies
chrispyj
Halo
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Samsung Apps and Services
not much we can do, as of right now my phones basically ruined if i cant use it for its intended purposes
Aluzay
Asteroid
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Samsung Apps and Services
It'll be a clear recipe for new phones for free. It is not our fault. We can't be punished for something we didn't do
VerbumVeritum
Galactic Samsung Care Ambassador
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Samsung Apps and Services
For now, as a workaround, you can install Phone by Google from the Play Store. It is an alternate dialer/phone app. Also, please be sure to submit an Error report about this in the Support tab of the Members app under Send feedback. This will alert the appropriate dev/engineering team of the problem and help to expedite the ensuing patch to remedy this very frustrating bug.
Aluzay
Asteroid
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Samsung Apps and Services
I appreciate the feedback. Thanks so much. I will now install phone from the Google play store, see how that goes
Aluzay
Asteroid
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Samsung Apps and Services
I have done that. Thankfully, it worked like a charm. I'm not sure of other features that might have been affected but so far the installed phone by Google just bail me out of this mess for now. Thank you
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painnation
Cosmic Ray
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Samsung Apps and Services
What service provider do you have if you don't mind me asking?
Aluzay
Asteroid
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Samsung Apps and Services
At&t
jlane232
Constellation
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Samsung Apps and Services

Mine did this exact same thing.....pulling my sims card for 30 mins and then putting it back seemed to fix mine.  Have you tried that?

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user0ajN4gXIad
Constellation
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Samsung Apps and Services

I use .y phone for work and can no longer send a message or make  phone calls. I can't use my phone for much of anything. I continually get a pop-up that says 

android.process.acore keeps stopping. Fix the problem or I'll switch to iPhone or Google pixel. I already was **bleep** by Samsung when I purchased 4 appliances for my kitchen, one died and you could not replace parts, one died and we spent $700 to fix it and another died unfixable. The only one still working has been repaired 5 times. The appliances are not even 4 years old. 

Ryan891
Supernova
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Samsung Apps and Services
Are all of your apps from the play store updated? This might be an issue with play services, WebView etc needing an update