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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 04:51 PM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
631 Replies
Members_99ddskz
Constellation
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Samsung Apps and Services

There's a problem with my phone too. I get a call but I can't answer it, I can't touch it and I can't see the screen.

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user63ZMoP9uzB
Constellation
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Samsung Apps and Services
Seems like there's a few of us with similar issues after the new update last night. Wonder how long till they will fix the problem. I cannot call , view my contacts or text. & this **bleep** error pops up every 2 min. Screenshot_20231121_122953_Phone.jpg
Members_ZmoZ6om
Constellation
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Samsung Apps and Services

same here ...fix it!!! L J Von Graff

 

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mitch221
Constellation
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Samsung Apps and Services
Agreed
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Samsung_55neKRF
Constellation
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Samsung Apps and Services

I completed everything except the factory reset and it is not solving the issue

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Members_VsNYk6j
Constellation
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Samsung Apps and Services

Same and nothing has worked to correct this issue. 

 

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Tru Lee
Asteroid
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Samsung Apps and Services

Same issues I’m having and Samsung reps are the worst! No one seems to know anything AT&T, Asurion, Android , ughhhhhh!

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JonAgra
Constellation
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Samsung Apps and Services
I'm told I was among the first to report this to engineers early this morning. We came up with option #6 with the Phone by Google app after trying all other methods. I just left from seeing my AT&T rep in-person where we converted me over to an eSIM, but that didn't fix the issue with the apps crashing that OP mentioned. Please DO NOT be flooding your local AT&T stores to get a new SIM. Although it may have worked for some, I don't believe this will actually fix the issue for most. My suggestion is to use the Phone by Google app as a temporary workaround until a patch is released.
userJmQMPJRt62
Asteroid
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Samsung Apps and Services
This solution worked for no one. I haven't seen a single person post it worked for them. It's just a bogus solution provided by some idiots on this thread that probably don't even have a Samsung phone and yet they're moderators.
ricko164
Constellation
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Samsung Apps and Services
Download the phone app from the Google play store set it as default and your phone will work
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