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Original topic:

Phone app Crashing after One UI 6.0 update.

(Topic created: 11-21-2023 09:51 AM)
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text1
Cosmic Ray
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Samsung Apps and Services

After One UI 6.0 update, I can't see who is calling or accept/reject the call. 

Callbgprovider app Crashing
Call app Crashing 
Phone app Crashing
 
These are the pop ups showing up.
 Need to fix ASAP 
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631 Replies
ldw4
Asteroid
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Samsung Apps and Services

I uninstalled my secure folder and restarted and now mine works!

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ldw4
Asteroid
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Samsung Apps and Services

I uninstalled my secure folder and uninstalled at&t call protect before that. So either could have worked but I would to both.

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Samsung_UyYlfCk
Asteroid
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Samsung Apps and Services

How do you uninstall secure folder?

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ldw4
Asteroid
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Samsung Apps and Services

Go to the secure folder icon, hold it down and press uninstall.

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Samsung_UyYlfCk
Asteroid
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Samsung Apps and Services

It's one of those Samsung pre-installed apps that can't be uninstalled.

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ldw4
Asteroid
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Samsung Apps and Services
It let me uninstall mine. 🤷🏼‍:female_sign:
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Samsung_UyYlfCk
Asteroid
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Samsung Apps and Services

This is brilliant. Uninstalling secure folder fixed the issue for me too.

Follow these instructions and reset your phone. Presto, you can make and answer phone calls again.

https://www.easytechguides.com/uninstall-secure-folder-on-a-samsung-galaxy/

Thank you ldw4!

BrenDonnieBP
Asteroid
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Samsung Apps and Services

Yep, issues everywhere only since I upgraded to One UI 6.0 on Vodafone network, Samsung S22 Ultra, same issues as everyone here. I reset the cache, Removed and re-added SIM (put SIM into SIM2 instead of SIM1), I removed and re-added phone apps, I ensured all apps are up to date from the Google Play Store, and I still have the same issues: Apps Crashing, Unable to select contacts and make phone calls, this is a disaster release (It's like it wasn't fully tested, its like a BETA release), very disappointing indeed.  It needs to be fixed ASAP (It's even worse than the Apple OS mess 2 years ago).

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solongdelong
Asteroid
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Samsung Apps and Services

This worked for me! I have a physical SIM card and converted it to an eSIM.

Go to settings > connections > SIM manager > click on SIM card > convert to eSIM. 

Immediately tried a phone call and it worked perfectly! Hope this helps!

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JLMP
Constellation
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Samsung Apps and Services
Exactly my sane problem
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