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11-21-2023 09:51 AM (Last edited 11-21-2023 12:43 PM by SamsungRei ) in
Samsung Apps and ServicesAfter One UI 6.0 update, I can't see who is calling or accept/reject the call.
Solved! Go to Solution.
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11-22-2023 10:25 AM in
Samsung Apps and ServicesI've been following along and trying everything mentioned short of full factory reset, but disabling the "Secure Folder" app seems to have actually worked. I have an S22 on AT&T. There was not initially an option to disable the app when I first looked, but somewhere from the settings/apps list I was able to find a way to disable it (I cleared cache/date, etc. too). I took out the sim turned off the phone, replaced sim and turned on and now it works. I have taken the sim out several other times trying other suggested fixes too, so not sure this added anything. I have previously removed ATT Call Protect, cleared cache from the boot menu, etc.
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11-22-2023 11:11 AM in
Samsung Apps and ServicesFollow these instructions to uninstall secure folder then reset you phone and your phone app will work again.
https://www.easytechguides.com/uninstall-secure-folder-on-a-samsung-galaxy/
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11-22-2023 10:35 AM in
Samsung Apps and ServicesThis worked for me! I have a physical SIM card and converted it to an eSIM.
Go to settings > connections > SIM manager > click on SIM card > convert to eSIM.
Immediately tried a phone call and it worked perfectly! Hope this helps!
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11-22-2023 11:24 AM in
Samsung Apps and ServicesWhat I did notice that I saw no one talking about was I also had a secure folder notification stating this:
"When available att will show your rich call display information from known trusted businesses notification"
Clicking on it did nothing and I also could not clear it. This made me think, perhaps something with Secure Folder had something to do with it.
So I unistalled secure folder (if you have items in there it does back them up for you on your device). It's a pain to find but this is the menu tree:
Security & Privacy > More Security Settings > Secure Folder > Heading that says Uninstall
Once un-installed, I repeated these steps:
1. Power off Phone
2. Removed Sim Card
3. Access root menu to clear cache(vol up +power button)
4. In menu cleared cache partition and then repaired apps options.
5. Phone powers up after. Power down again
6. Put Sim Back in
After all this everything works again. The only thing off now is the secure folder which unless your cheating on your spouse shouldn't be a big loss until they patch the update.
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11-22-2023 12:03 PM in
Samsung Apps and ServicesThanks for the suggestion. Did not fix the issue on my S22+ with AT&T.
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11-22-2023 12:22 PM in
Samsung Apps and ServicesDid you also uninstall At&t Call Protect app?
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11-22-2023 12:23 PM in
Samsung Apps and ServicesUninstall "Secure Folder" and "At&t Call Protect"
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11-22-2023 12:38 PM in
Samsung Apps and Servicesis this only on the Ultra model or is this issue across all S22 models?
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11-22-2023 12:57 PM in
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11-22-2023 01:14 PM in
Samsung Apps and ServicesFortunately, once I replaced the sim card everything is working fine now.