Original topic:

Repeated text messages

(Topic created: 12-01-2021 03:04 PM)
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RachBish
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Is anyone else having problem with repeated message? I'm going on 3 days of receiving hundreds of my old messages again, or at least just getting notified again about messages I've already read. There will also be multiple empty bubble within the messages. 
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RachBish
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Seems to be a pattern there
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Who_Dis
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Could be network issue from carrier side, that's been the case so far for this type of issue.

Check with your carrier first and if they can't help, then submit error report using Samsung Members > Get Help tab > Error Report   after the issue is reproduced or seen again.

 

that being said, who is the carrier?  please share the device model number and the software version.

userys5h9dEKXV
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ATT s21+ version Android 12, 1 UI 4.0
RachBish
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Thank you, AT&T S21+ for me, as well. I did submit the error report twice and no response yet.
Who_Dis
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how long ago was that? it takes me maybe... 3-5 days to get a reply.

some may take longer due to difficulty in pin pointing the cause.

 

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Who_Dis
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@RachBish @userys5h9dEKXV 

being that both of you are ATT customers, I wouldn't exclude the possibility that it could be a carrier side's issue.

additionally, software version is found under Build Number(last 4 digit)  in Setting > about phone > software.

regarding duplicating texts, there's not a lot of DIY's that can be done... just common things like deleting cache partition, reboot, network reset. Otherwise it's literally just trial and error, constant hit or miss attempt at fixing.

Ask the carrier to check the connection stability and maybe refresh/reboot, or whatever they call it, the connection between your phone and the network to see if it helps. I'm no professional so I don't even know if what I said is an actual thing... I'm just wondering if they can refresh the connection like they do with the home internet service.

userys5h9dEKXV
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Update I was told this is an issue with my carrier. ATT
RachBish
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Did they fix it? It's still going on for me and AT&T can't figure it out. I have over 3k messages right now
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userys5h9dEKXV
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Mine seem to have stopped . I get 1 a day from my son who has the same phone but different carrier. I never reported the issue to AT&T, from past experiences they're not very helpful when it comes to technical support. Good luck.
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Solution
SamsungAdam
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Thank you for reaching out. I can certainly understand your frustration from so many duplicate messages. In order to correct this, you will currently have to turn off AT&T messages back up and sync.

Give these steps a try:

1. Open the messages app

2. tap the 3 vertical or horizontal dots and select settings

3. Select AT&T messages backup & sync

4. tap the stop back up option


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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