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Original topic:

Samsung TV Plus disappeared.

(Topic created: 12-20-2023 07:52 AM)
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Jdoglill
Constellation
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Samsung Apps and Services

This morning I woke up and turned on my tv to realize that there is no Samsung TV plus app. It used to always be the first thing that would open automatically, the first app in the Smart Selection. It literally is GONE. I have never had an app just disappear like that, more specifically the own company’s app for their free provided tv service which is WHY I purchased their TV. Let’s fix this Samsung. Please and Thank You

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usernQGFqDOUfg
Asteroid
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Samsung Apps and Services
Yes, I thought this was weird too...what the frick
Tom Ostrowski
Constellation
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Samsung Apps and Services

Mine doesn’t work either. Any word when it will be up n running again?

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GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

hopefully soon since that is what I use also for TV 



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user0Ob2YciQIW
Constellation
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Samsung Apps and Services
The app works on my cell, but gone from our tv's. We actually wiped out one already, it's brand new, thinking we did something, grrr.
whynow
Asteroid
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Samsung Apps and Services
Yes the app on my phone is fine🤞
whynow
Asteroid
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Samsung Apps and Services
I tried resetting.. No luck . customer service is a 3 hour callback for me..Samsung TV plus is not available in the apps and if you click on a show it will say install but it won't.
usernQGFqDOUfg
Asteroid
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Samsung Apps and Services
What's happening with Samsung TV plus? The app just disappeared and can't be downloaded once you see it again. Was there a failure somewhere
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traladeda
Constellation
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Samsung Apps and Services

Samsung TV plus is gone. It says I have no TV signal. (TV connected to WIFI and I can access apps.) When I select GUIDE, it says there are no channels and I should scan. I select scan and then it asks if I have air or cable. Well, neither. Never had to do that before. I see this is a common problem. is going on?

I've gone the soft reset (unplug from outlet, unplug power cord from TV)

I've reset SmartHub back to factory, that didn't fix it.

This is maddening.

 

 

Chastal
Asteroid
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Samsung Apps and Services

Mine is the same! 

Prettyface04
Constellation
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Samsung Apps and Services

Mines is like that right now