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Original topic:

Someone else is using my information

(Topic created: 10-23-2021 09:56 PM)
deandoon13
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Samsung Apps and Services

its not my son someone elseis using my informationandmy son to help c11

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SamsungRei
Samsung Moderator
Samsung Moderator
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Samsung Apps and Services

Thank you for reaching out. I certainly understand your concern. If you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. You can also keep your phone safe by running anti-malware apps and removing apps that are causing issues. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01209886/

It is also recommended that you change your account passwords.

If you are in danger, you should contact the authorities immediately.



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3 Replies
deandoon13
Astronaut
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Samsung Apps and Services
see someoneis using my phone and numberhelp me belowthey will hurt me
clbrz1111
Astronaut
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Samsung Apps and Services
Hmmm...I'm Scott in Flagstaff Who are you and where are you?
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Samsung Apps and Services

Thank you for reaching out. I certainly understand your concern. If you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. You can also keep your phone safe by running anti-malware apps and removing apps that are causing issues. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01209886/

It is also recommended that you change your account passwords.

If you are in danger, you should contact the authorities immediately.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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