Unable to change password on the Samsung members app

[userh2nK2zUMz7]

I'm going into my profile to change my password. Nothing happens after I click next. It's been like this for months.

[user_ams007]

Open the settings on your phone and then go to the Samsung account settings on your phone from there you can change your password and also check what devices you are logged into currently, after you change it will automatically change the Samsung members app password

[userh2nK2zUMz7]

I've tried that too and nothing happens when I hit next

[bill-e]

what happens when you select "forgot Pssword"? 

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[userh2nK2zUMz7]

Nothing happens

[bill-e · Accepted solution]

Then next I would remove the Samsung account from Settings->Accounts and backup.  Then add it again. 

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[userh2nK2zUMz7]

I've tried that and it doesn't work

[userh2nK2zUMz7]

That didn't work

[user_ams007]

You should see an option to change your password, You need to enter the Current password in order to change it. If this doesn't work open the settings on your phone and then go to accounts and backup then manage accounts and remove your Samsung account and try to re add it

[user_ams007]

Have you tried to remove the Samsung account from your phone and then re-add the account, if you don't have the correct password for your account it will not let you change any settings, if you don't have it click on the forgot password link to receive an email or text message to reset your password then try again