Original topic:

Viewing software for SNH-V6410PN smartcam; app no longer supported

(Topic created: 08-14-2024 09:58 PM)
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CamasDon
Constellation
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Samsung Apps and Services

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

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Joe5421
Constellation
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Samsung Apps and Services

After Wisenet discontinued its support of Smartcams in July, my SNH-V6414BN camera page is now replaced with a message: "The service is no longer supported for this model".  The information provided by Samsung/Wisenet states that the SmartCloud service is disabled but that the all other features such as live monitoring, email alerts and microSD recording will continue to work as usual.  This is not correct.   Wisenet has cut off all customer support in the U.S. and Samsung agents just send a link to Wisenet services which is not helpful. Has anyone encountered this problem and found a fix to the Smartcam app?  Thanks.

Midlinksys
Constellation
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Samsung Apps and Services

Me too. I have like 8 cams. What am I going to do with all these gadgets 

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Lorriesharp
Constellation
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Samsung Apps and Services

How can you stop supporting a perfectly good smart camā€¦ Hundreds of thousands of people are now without security with no noticeā€¦

I will never buy anything Samsung againā€¦!

meself
Honored Contributor
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Samsung Apps and Services
May 1 2022 they stopped the smart cam app
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StanS1
Asteroid
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Samsung Apps and Services

I don't know where you got that date.  It was July 8, 2024. 

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meself
Honored Contributor
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Samsung Apps and Services
Samsung notes there own site
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StanS1
Asteroid
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Samsung Apps and Services

July date is from the app itself.

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meself
Honored Contributor
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Samsung Apps and Services
There's different versions as noted here don't think it was all at once but as seen since that date
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userPHqbE6X3xs
Constellation
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Samsung Apps and Services

It's completely a joke. I have 6 cameras and they just bricked them all. šŸ˜ 

user_js
Constellation
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Samsung Apps and Services
If no solution is offered it's lawsuit time.