Viewing software for SNH-V6410PN smartcam; app no longer supported

[CamasDon]

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

[Rothvon]

I had built custom weather proof dome enclosures for a half dozen PZT cams. They all worked perfectly. It’s not right to trash hundreds of dollars worth of perfectly good hi def cameras. 
 Since this stab in the back I have deactivated all my samsung cameras including the fixed view that still worked, 12 cams all together and replaced them with REOLINK POE and WiFi 4k cameras. Their app is excellent and zero monthly fees!

ADIOS SAMSUNG!

[userrT7f1GXRag]

I have about 9 Samsung Security Cameras that no longer work because Samsung did something with the APP. Now I have to buy all new Cameras but they will be from a different company for sure. No more Samsung!

[ADiecidue]

Thanks, but that’s only for Android.  I still have the older iOS version and it works only when I’m connected to a wifi network which isn’t very helpful when I’m on the road.

[jenbri]

The solution to download older versions worked for a while, but today I got a notice that they will no longer work on mobile units. Why have the smartcam if you can't view them on a mobile? If I can't receive notices immediatly, I have no use for Samsung smartcam. I won't even buy a Samsung mobile phone after this. 

[dalew]

Doesn’t work on iPhones

[userIrvYxNW0oe]

How is no one thanking this User? It works!

Thanks a lot.🙌

[Ivan3]

I guess I am in the same boat as everyone else here. Have model SNH V6410PN.  Guess I'll call Samsung to verify what the if any options are.

[Stephen John]

I've noticed that the old Samsung apps for the SNH-V6410PN SmartCam stopped working this morning too (17-July-2024). It's quite frustrating without any prior warning. Has anyone found a workaround or any new info on this?

[StanS1]

I got a warning from the app every time I logged in for months before it finally quit working. Not sure how you could have missed those. A "workaround" is to use the web interface, but only through Internet Explorer! Suggestion to install an earlier version of the app didn't work for me.

I sent an email to the CEO of Samsung using the online form on Samsung's website a few days ago, asking for some solution. I haven't heard anything back, yet. (I should note that Samsung did replace the ice maker in my refrigerator at no cost to me, even after the warranty had expired, probably because this item is known to frequently fail and they are probably trying to avoid a class action lawsuit.)

email to CEO 7/14/2024:

Opening the Samsung SmartCam+ app gave the following message:
Note: This announcement is for SmartCam+ App users.

Beginning July 8, 2024, the Wisenet SmartCam+ App will no longer support specific models (SNH-V6414BN, SNH-V6410PN, SNH-C6417BN) due to compatibility issues.
We apologize for any inconvenience.

I have two of the SNH-V6414BN cameras and now both are unusable.
Does Samsung have any procedure for replacing these for me?
Thank you for your help.

UPDATE 7/25:

No response from anyone at Samsung. Disappointed in that. I bought a used 6431 off eBay. Cheap because the seller didn't know that you need the Samsung app to actually test the cam; he had plugged it into a computer, which only resulted in the LED lighting up, the computer didn't recognize the cam, otherwise. The cam actually worked for me.

I bought a refurbished Wyze Camera Pan v2 from the Wyze store on eBay for $21 (now$27). This has far more features than the Samsung cams. 

[Stephen John]

I've noticed that it's not completely unusable; the connection is intermittent, dropping in and out. Are there any third-party apps or computer software that provide full access, including IP camera settings?