Viewing software for SNH-V6410PN smartcam; app no longer supported

[CamasDon]

What viewing software that is compatible.  Wisenet reports incompatibility in July 2024. 

[mutantcamel]

Previously I could login to view my smartcam live via this link, but I'm no longer able to get it to work, it keeps asking me to run in Admin Mode and I get the message do you allow this app to make changes to your device? I click yes and it closes the web page down!

Any ideas what I can do to stop this from happening?

[Members_LjqaEyI]

Apparently, several months ago Samsung sold the Smart Cam division to a company named Wisenet nevertheless still a few weeks ago they continue selling the products in Amason. Today all of us that have Samsung Smart Cam that don’t work because don’t have server connection because Wisenet stop providing it. From my perspective Samsung still have responsibility. I hope Samsung find a way to address this situation!

[CundyT]

Samsung might have permanently lost my business over this one - I’m moving to a competitor camera system for both of my locations, as there’s no logical reason why a legacy camera platform cannot be supported by a legacy build of the app at the consumer’s discretion. Forced obsolescence- especially for a perfectly functional device that was $130 a pop not that long ago - is not a great look. 

I purchased mine through Amazon, who still lists this model for sale with Prime shipping, and don’t have any solutions or offers for customers outside of return or warranty periods. That’s expected, of course, but a neat reminder that unless the brand supports their product, you’re SoL.

[PAD1]

I too am impacted by this stupid action and now have expensive paperweights and a compromised security solution. The stress & anxiety  is killing me. Am speaking with one of our lawyers on a no win no fee class action, probably small recompense for many after legal costs yet it does chase Samsung for a collective cost for our losses and hold them to account, plus the negative publicity will suck for them. Maybe they will be motivated to provide and communicate  a solution.  Am meeting with the junior on the brief and will repost their details next week. 

[Members_LjqaEyI]

I support your course of action.

[Rothvon]

I had over a dozen “smart” cams  with custom enclosures and mounts that are trash now. Over a thousand dollars and many hours setup. Every one was fully functional with years of service life remaining. I will think twice before purchasing a Samsung product that requires support. I have switched my security cam system to REOLINK 4K cams including an outstanding video doorbell. The Reolink app is excellent!

[Suzanah1]

which app for viewing reolink  cameras please I have a dozen Samsung and they are working on my older iphone / SmartCam app but my new iphone with the app stated rendered useless and of January 2025 

Also what to do with a dozen perfectly working Samsungs unbelievable 

thanks for your valuable input 

[GodZilla_Owner]

Since today the app is working again... I really don't know why. Cam was offline for over 2weeks and now suddenly online again.

[GodZilla_Owner]

and now offline again... 😖

[Members_i3r9dye]

If you have blueiris or vlc and setup a static dhcp reservation for the cameras you can still grab the rtsp stream from the camera.  But as others have stated you can't configure or see anything on the camera app anymore.  I had started replacing all of my cameras with unifi cameras since all of these cameras are 2.4ghz and a pain to keep going.

You can access the direct rtsp streams using the username/password that was setup admin (and your passcode)

http://yourcameraipaddress/profile5/media.smp