I have two cameras and both of them are bricked. Basically, all functionality is gone. Both of them became paperweights unless an alternate app is found.
My Smartcam security cameras suddenly went dark sans warnings or notifications from Samsung: the software was overwritten (v.2.31 to v.2.32) on 7/8/2024. I don't know whether is any work-around to the unsolicited "update," or if there's a way to restore the software that was replaced.
I'd like to shelter in place with a v.2.3.[01] app for IOS until I figure out how to replace all of my Samsung devices in a logical way.
Were you using Wisenet app? I received an alert June 19 that said:
Note: This announcement is for SmartCam+ App users.
Beginning July 8, 2024, the Wisenet SmartCam+ App will no longer support specific models (SNH-V6414BN, SNH-V6410PN, SNH-C6417BN) due to compatibility issues. We apologize for any inconvenience.
Thank you for your patience.
Not sure what patience they thought that I had. Is there any way to use them now? They are too small for boat anchors.
So I have six SmartCam cameras modelSNH-C6417BN/US as of July 9th I received a notification “The service is no longer supported for this model.”Made numerous calls to Samsung regarding this issue with no resolve! Needless to say I’m beyond mad! I filed a complaint with the Better Business Bureau, and I think anyone that has the same issue should do so as well! Good luck
I will never buy another Samsung product as long as I live. I have been a proponent of Samsung products over the years, but they have discontinued service to my Samsung cameras and have allowed no way for me to access them. I would encourage you to never buy another Samsung product as long as you live.
