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‎01-21-2021 06:55 PM in
TabletsHi, I bought a galaxy tab s7 plus and the charge last 6 hours top. In 15 minutes it decreased 6% or more. Since the second day is like that. Is there anyproblems? Can I ask for the warranty?
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‎01-27-2021 07:26 AM in
TabletsIf your tablet isn't charging, set it to Airplane Mode and reduce the brightness to extend the battery life while you work to solve the problem.
Take a look at the link below for additional troubleshooting steps for this.
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
If the unit is still not charging after completing the troubleshooting steps in the link above service is required.
Here are some service options for you:
- If your device was recently purchased, you can check with your retailer on their return/exchange process.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎01-27-2021 07:26 AM in
TabletsIf your tablet isn't charging, set it to Airplane Mode and reduce the brightness to extend the battery life while you work to solve the problem.
Take a look at the link below for additional troubleshooting steps for this.
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
If the unit is still not charging after completing the troubleshooting steps in the link above service is required.
Here are some service options for you:
- If your device was recently purchased, you can check with your retailer on their return/exchange process.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
- Mark as New
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‎05-06-2021 01:44 PM in
Tabletssame problem with tab s7, super slow charge.