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01-13-2020 07:30 PM in
TabletsNo matter what I do, it keeps telling me "Make sure finger covers the entire sensor". What can I do to fix this?
Solved! Go to Solution.
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12-01-2020 02:55 PM in
TabletsHaving similar issue. All updates installed. Changing brightness doesn't help.
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07-13-2020 08:29 PM in
TabletsI just got my tablet and I am having the same issue. Does anyone have a suggestion of what works? My tablet is completely updated. I have tried turning the blue light filter off and on. I have also turned up the screen brightness all the way. Nothing is working. Was this a mistake in purchasing? 😔
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07-14-2020 09:33 AM in
TabletsPlease check the steps at the following link for issues with registering a fingerprint. LINK
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07-19-2020 12:55 AM in
TabletsI've got exactly the same problem. Everything is up to date
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08-23-2020 10:21 AM in
TabletsI have purchased 3 separate tablets from BEST BUY. Thank God that i could take them back . NONE OF THE 3 SENSORS WORKED. ALL of these tablets should be recalled.
It's criminal for Samsung to be selling defective tablets. I NEED the sensor when I go to bank sites and stock market sites. These sensors are a requirement for me. It's more secure than a password and much easier to use.
@itshenlo wrote:No matter what I do, it keeps telling me "Make sure finger covers the entire sensor". What can I do to fix this?
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08-23-2020 10:25 AM in
TabletsI HAVE HAD THE NOTE 8, THE NOTE 10, AND THE S20. I HAVE NEVER HAD A PROBLEM WITH THE FINGERPRINT READER UNTIL THE TAB S6.
IT IS A DEFECTIVE PRODUCT.
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08-24-2020 01:28 AM in
TabletsThere is another thread regarding this issue, which I've just updated with a solution I found on there that worked for me.
My tablet is only a month old but couldn't register and thought it was the tempered glass screen protector causing the problem. I turned on the blue light filter and retried and it registered first time, i then turned off the blue light filter and it continues to detect my fingerprint
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09-17-2020 05:57 AM in
TabletsWhat I do now to unlock my Tab S6 is to moisten my finger slightly before pressing it lightly against the tablet sensor area. This works almost 100% of the time to unlock my tablet. I'm guessing my fingertips are too dry for the sensor to recognize them.
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10-07-2020 11:16 PM in
TabletsThis worked like a charm for me, thank you! Additionally, I left my finger on the sensor for a few seconds on each press until it showed it fully registered it; between that and your suggestion, problem solved. Thanks!
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10-11-2020 05:13 AM in
TabletsHi, same issue here on my Tab S6, but got two vingers (one thumb) registered by making finger or thumb slightly wet, getting it done in one time go..