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Galaxy Tab A wifi not working

(Topic created: 08-14-2020 08:55 PM)
userLuPUC4kt3l
Astronaut
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Tablets

I have had my Galaxy Tab A(2017) for about 3 years now. It has worked perfectly fine the whole time. Just last night, however, I ran a software update. The next morning, it would connect to wifi (and I have tried this on different networks aswell, including mobile hotspot and wifi in a different building) but it would say "Connected, no internet." I tried restarting, putting it on airplane mode, forgetting all of my wifi networks, turning off wifi, and even clearing my cache, but with no luck. It says that the last system update I ran was the end of 2018, which is untrue as I ran it last night. I thought that i may be able to connect my tablet to wifi through my laptop using a cable and running the system update then, but I'm having trouble doing that. Will this help with my connection problems? If so, how do I do that? Thanks!

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userLuPUC4kt3l
Astronaut
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Tablets

Nevermind, I turned on automatic date and time and it works now

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userLuPUC4kt3l
Astronaut
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Tablets

Nevermind, I turned on automatic date and time and it works now

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Struff
Cosmic Ray
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Tablets
is this still working properly for you now after doing that? I've been having this problem but that wasn't the reason for me
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userypFRn6al3T
Astronaut
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Tablets
I haven't found the reason for it nor a solution to mine. Galaxy tab A 10 worked fine until a couple weeks ago. I had an issue where the tablet wouldn't recognize my pin #, started a countdown. I found out how to reboot it but it did this several times.
now the internet connection is so slow nothing loads. My boyfriend has the exact same tablet we bought them at the same time 5 months ago, his connects fine, it's not the wifi. I reset back to factory and same issue.
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SamsungJam
Community Manager
Community Manager
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Out of curiosity,  have you tested the device on any other networks?  


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userypFRn6al3T
Astronaut
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it's my home network and worked great until two weeks ago. All other devices work, did a speed test and my internet is good on other tablet, pc and TV wifi but the tablet isn't. I'm thinking something went wrong with the tablet, not good for a 5 mo old samsung.
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SamsungStephanie
Samsung Moderator
Samsung Moderator
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I apologize for the delay. I have inserted a link that might be able to help you with this.

 

https://www.samsung.com/us/support/troubleshooting/TSG01001559/

 

 

If the unit still won't connect after completed the troubleshooting steps service is required. Please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/33ipYnO


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