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Constellation

Re: My galaxy book cannot turn on

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Same problem here as you. It will not start up. I'm so disappointed.

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Astronaut

Re: My galaxy book cannot turn on

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Hi 

 

Thanks a million its worked for me as well !!!! 


@KVDV wrote:

Sorry for my mistaken please give this a try

 

Press and hold the Volume down button and Power button at the same time for about 10 seconds.


 

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Constellation

Re: My galaxy book cannot turn on

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I too am having this issue with my Galaxy Book 2 12". I have tried everything, power button hold, power and volume button hold, nothing works. I am a big SamSung user and the warranty expired in January. I am very disappointed in this. Can someone please help
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Samsung Moderator
Samsung Moderator

Re: My galaxy book cannot turn on

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I'm sorry to hear that, have you tried to use another charger and/or another outlet? If that does not work then this will require service,

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: My galaxy book cannot turn on

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I spent well over a $1000 thru AT&T for this device and just months after the warranty expires, it stops working. Not a good look for Samsung. I just may have to consider using other devices givennthis is my 2nd Galaxy Book to have problems.
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