Members_h7IBjLO
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‎03-20-2022 08:20 PM in
Tablets
Just got this for my daughter and her youtube will not load the page at all , also I tried to turn off parental restrictions and it still says it's on! Plus it won't let me do a factory reset anyone know how I can fix this lol ugh so frustrating !!
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user_ams007
Planetary Samsung Care Ambassador
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‎03-20-2022 08:41 PM in
Tablets
Try going to the google play store and then Uninstall the app and then reinstall it, also if you need to do a full factory reset go to the settings and then go to the bottom and you will see about the tablet, and then you can reset the tablet from there
user_ams007
Planetary Samsung Care Ambassador
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‎03-20-2022 08:42 PM in
Tablets
Please see the attached https://www.samsung.com/us/support/answer/ANS00062842/
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Solution
user_ams007
Planetary Samsung Care Ambassador
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‎03-20-2022 08:44 PM in
Tablets
Make sure that you follow the instructions to make sure Google device protection is not Enabled this will prevent you from doing a Factory reset https://www.samsung.com/us/support/answer/ANS00083965/
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