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Parental and youtube on galaxy tab A8

(Topic created: 03-20-2022 08:20 PM)
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Members_h7IBjLO
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Just got this for my daughter and her youtube will not load the page at all , also I tried to turn off parental restrictions and it still says it's on! Plus it won't let me do a factory reset anyone know how I can fix this lol ugh so frustrating !! 
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user_ams007
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Make sure that you follow the instructions to make sure Google device protection is not Enabled this will prevent you from doing a Factory reset https://www.samsung.com/us/support/answer/ANS00083965/

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user_ams007
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Try going to the google play store and then Uninstall the app and then reinstall it, also if you need to do a full factory reset go to the settings and then go to the bottom and you will see about the tablet, and then you can reset the tablet from there
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user_ams007
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user_ams007
Samsung Care Ambassador
Options
Tablets
Make sure that you follow the instructions to make sure Google device protection is not Enabled this will prevent you from doing a Factory reset https://www.samsung.com/us/support/answer/ANS00083965/