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Original topic:

S9 Ultra keyboard book cover - multiple keystrokes

(Topic created: 11-07-2023 07:52 PM)
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ccgreen
Constellation
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The keyboard book cover for my tab ultra has issues, each keypress will send the same character 2-4 times instead of 1.

This can be temporarily fixed by toggling whether the touchpad is turned on (Fn + Space) but since this issue occurs every paragraph or two this isn't a good long term solution.

Is there any fix for this?

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ccgreen
Constellation
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Update: toggling the touchpad no longer seems to help, so likely it was more coincidence than anything else, issue is now just intermittent.

userbV1Q6aEnRK
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I'm having the same issues

bill-e
Epic Samsung Care Ambassador
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Play with the Slow Keys and Bounce Keys settings under Settings->Accessability->Interaction and dexterity

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Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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akisuerafael
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I am having the same issue. Suddenly it seems that the keyboard disconnect from the tablet for a second, but its is enough to pop up the virtual keyboard and stroke 7 times the last ky I pressed before the glitch. Any answer from Samsung? I also got a S9 Ultra, and it seems that it is the only model that present the issue. 

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bill-e
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This is a user supported forum.  If you want answers from Samsung, Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log" 

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Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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akisuerafael
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Thanks for the reply. I was already asked to do the above mentioned procedures by samsung support. However there was no reply. I posted my problem here to see if anyone had the same issue and if someone from support had issued other instructions. I've taken the tablet to samsung support center facility twice. No error was found. It's very frustrating due to the price we paid for the product. I am from Brazil, so clearly it is a global problem. 

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bill-e
Epic Samsung Care Ambassador
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This is a user supported forum for USA products.  While you may get suggestions from other users, Samsung USA will point you to the Samsung office serving your region for support. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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userXJfnEITvzO
Asteroid
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I tooooo,,,    eexxppeerriieennccee  thhiiss,,  hheerree  iiss  aaann  example post using the keyboard where the strokes will work fine and then randomly begin to "missfffiiiirrree"""""  aass  tthheeyy aarree  ddooiinngg  dduurrriinngg   mme typing right now. I believe this is a software issue that can be addressed through   uuppddddaaaattee   aaanndd  tthhaattt  iiss    ddeeeppeennnddeennttt on samsung acknowledging the issue. I'm posting here to verify this is still a problemm  wwttiihh  tthhee  llaatteeeessttt  ssooffttwwaaarree  tttooo  daaattee... using a Tab S9 Ultra with Samsung Keyyybboooaarrrddd   ccccooovvvveerr....

 

 

 

 

III   wwouullldd  lliike to add that restarting does not help the issue.

 

I think it's important that Samsung address this either through patccch   oorr   fffeeeeeddbbaaacckk  ffoorr  wwwaaayyss  ttoo  aadddress this problem.

bbbtttww    I have bounce keys on/off same behavior regardless, just cuts down on the repeatiinngg  kkeeyyssssttrroookkkeesss

this also persists even if I use clean microfiber and isopropyl alcohol 70%%%%////3333000%%   wwwater. It's absolutely clean without any   iinndddiiccaaattiioonn  ooff  ddaammaaaggee  oorrr  mmooiistture /remaining wash and still performs this way. III  aaamm  cceerrttaaiiinn ttthhiiss  iiss  aa  ffoollllloooww  uupp  tto address this but also exists on other tablets as well. I also have this tabbllett  oonn  aa   ffflllaatt  ssuurrfffaace for holding tablets yet this still occurs. II  ammm  pproovvviiddiinngg tthhiiss   innffooorrmmaattiioonn  aass  uuullttiimmaatteelly   tthhis is the only way to put pressure on samsung to address this issue with the Tab S9  Ultra keyboard repeating issue

bill-e
Epic Samsung Care Ambassador
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Both the keyboard and tablet are still under warranty so I suggest that you bring it in to a Ubreakfix for warranty repair. 

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Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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