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Original topic:

Bought a dryer at Costco and Samsung declining 2 year warranty

(Topic created: 01-04-2024 03:11 PM)
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loki_
Astronaut
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Washers and Dryers

Hi all,

I bought a dryer at Costco and Samsung is declining to accept a 2 year warranty on a gas dryer. I've spoken with Costco team and they say the product is covered with 2 year warranty but Samsung is declining and saying it's 1-year. How do I escalate this issue to get the right set of people involved?

Do I do a credit card chargeback to get attention?

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jasonamd
Halo
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Washers and Dryers
Costco is the one providing the second year of warranty, not Samsung. Samsung is correct that they only have a 1 year warranty. The second year warranty is a Costco member benefit. You need to contact Costco for repair.

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2 Replies
LongHiker
Legendary Samsung Care Ambassador
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Washers and Dryers
I would review the paperwork. It sounds like you did not buy Samsung Care+ (not sure if they offer it in a dryer) but instead bought an extended warranty serviced by Costco.
Solution
jasonamd
Halo
Options
Washers and Dryers
Costco is the one providing the second year of warranty, not Samsung. Samsung is correct that they only have a 1 year warranty. The second year warranty is a Costco member benefit. You need to contact Costco for repair.