Original topic:

Dryer end of cycle chime

(Topic created: 12-26-2022 12:45 PM)
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Aprice24
Constellation
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Washers and Dryers

my dryer is a DVE50BG8300VA3 and the manual says to hold the drum light for 3 seconds. That turns wifi on and off and not the chime.

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hi there, I can certainly understand the frustration of not being able to turn the dryer chimes off. I did confirm on page 40 of the user manual (linked below) that the Drum Light button also controls the end of cycle alarm. If the Wi-Fi is being turned on/off, it is likely the Smart Control button is getting pressed also.

https://downloadcenter.samsung.com/content/UM/202210/20221017103632080/DV8300B_WEB_OID55766_English....

However, if you have verified that it is only the Drum Light button being pressed, and you are still having this issue, we would recommend service. You have a couple of options based on your warranty. 
 
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 
https://www.samsung.com/us/support/service/locations/

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there, I can certainly understand the frustration of not being able to turn the dryer chimes off. I did confirm on page 40 of the user manual (linked below) that the Drum Light button also controls the end of cycle alarm. If the Wi-Fi is being turned on/off, it is likely the Smart Control button is getting pressed also.

https://downloadcenter.samsung.com/content/UM/202210/20221017103632080/DV8300B_WEB_OID55766_English....

However, if you have verified that it is only the Drum Light button being pressed, and you are still having this issue, we would recommend service. You have a couple of options based on your warranty. 
 
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 
https://www.samsung.com/us/support/service/locations/