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Flexwasher not turning on - error code 18:8J

(Topic created: 03-17-2019 02:27 AM)
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user0mOTfGKfyh
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Washers and Dryers

Please help. Only had this washer for about 5 weeks. Flexwash 2 in 1 combo. Will only power on from top washer. No response lower washer. When top wash turns on error 14 appears, both top and bottom washer screens turn on, then error 18:8J blinks along with the delay end button, self clean button, and smart connect button. The child lock icon in bottom display blinks, add garmet and self clean in top display blink. Tried unplugging, tried turning off child lock, it is not responsive to anything other than the top washer power button. 

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user0mOTfGKfyh
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Washers and Dryers

So great news!!! Samsung care came out to service the washer today, they were so knowledgeable and pleasant! Although they have never heard of 18:8j the power button not being responsive told them it is the control board. Took just a few minutes to swap out and magic it’s fixed!! Highly recommend everyone get a warranty on their appliances they say it’s very common for the control boards to go bad. But it was a quick and easy fix. 

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SamsungAl
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@user0mOTfGKfyh Was the washer professionally installed? Have you contacted your retailer for any assistance since it is so new?


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user0mOTfGKfyh
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Yes lowe’s Delivered and installed. We contacted Samsung they have a tech coming out tomorrow. But I’m a little worried, people with the same problem say it’s hard to find a solution and getting replacement appliance takes awhile. 

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user5X7RVRml0h
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I have the exact same codes on my washer, and I have had it a few months now.  Did you find a solution?

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Samsung_Stephanie
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