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‎03-17-2019 02:27 AM (Last edited ‎05-18-2022 08:48 AM by SamsungJecca ) in
Washers and DryersPlease help. Only had this washer for about 5 weeks. Flexwash 2 in 1 combo. Will only power on from top washer. No response lower washer. When top wash turns on error 14 appears, both top and bottom washer screens turn on, then error 18:8J blinks along with the delay end button, self clean button, and smart connect button. The child lock icon in bottom display blinks, add garmet and self clean in top display blink. Tried unplugging, tried turning off child lock, it is not responsive to anything other than the top washer power button.
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‎03-20-2019 12:47 PM in
Washers and DryersSo great news!!! Samsung care came out to service the washer today, they were so knowledgeable and pleasant! Although they have never heard of 18:8j the power button not being responsive told them it is the control board. Took just a few minutes to swap out and magic it’s fixed!! Highly recommend everyone get a warranty on their appliances they say it’s very common for the control boards to go bad. But it was a quick and easy fix.
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‎03-17-2019 09:11 AM in
Washers and Dryers@user0mOTfGKfyh Was the washer professionally installed? Have you contacted your retailer for any assistance since it is so new?
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‎03-19-2019 03:08 PM in
Washers and DryersYes lowe’s Delivered and installed. We contacted Samsung they have a tech coming out tomorrow. But I’m a little worried, people with the same problem say it’s hard to find a solution and getting replacement appliance takes awhile.
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‎03-19-2019 05:51 AM in
Washers and DryersI have the exact same codes on my washer, and I have had it a few months now. Did you find a solution?
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‎03-19-2019 02:38 PM in
Washers and DryersJust to confirm, was the washer professionally installed?
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‎03-19-2019 03:23 PM in
Washers and Dryerswhy does it matter whether it is professionally installed?
To answer everyon'e questions... I had the exact same issue and called Sears to look at it. Cost me $100 just for the guy to come out. Apparently this is a well known issue with this particular washer. Here's the diagnosis, the computer touch screen for the top and front load washer is 'broken'. The technician told me it's a $700 issue. I am didn't get it replaced yet... still deciding what to do. I just spend $1200+ for the washer, it's only been 13 months and now it's going to cost me another $700... this is ridiculous and I am extremely disappointed in the product. if anyone has suggestions on how to go about this without spending $700 please let me know.
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‎03-19-2019 03:29 PM (Last edited ‎03-19-2019 03:30 PM ) in
Washers and DryersI know we have some kind of warranty. 1 year manufacturer and I know we’ll be adding an extended one with all the issues everyone seems to be having. Are they saying it not covered under warranty or you no longer have coverage?
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‎07-08-2019 10:29 AM in
Washers and DryersI have the exact same issue. Only a year old and now out of warranty. WOF!
I am never buying another Samsung product again!!
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‎03-04-2020 05:30 PM in
Washers and DryersI had the same problem twice. The first time it was under warranty. It is two years old and this time I decided to change the control baord myself. It cost $170 and about 30 minutes. Super easy. Still...not happy with the product and would not recommend to anyone.
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‎12-05-2020 08:16 PM in
Washers and DryersHi,
Same problem here.
Would you be able to find what the part number was and where you got it?