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Loudest Samsung 9.5KG AI Control Front Load Washer | WW95T534DAE/FQ

(Topic created: 12-17-2023 09:39 AM)
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TIM WONG
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Washers and Dryers

Hi Samsung, I need your help to review if my washing machine working correctly when operating, it sounds like a helicopter on every spinning. One of the worse experience Washing Machine I have encounter.

Samsung.PNG

Below the video is a technician from Samsung saying the machine should sound like this helicopter:

https://drive.google.com/file/d/1i7hEsAUYaWspfCNYn_4u5VsEpo3vURWT/view?usp=drive_link 

The following link shows the loudness of the machine, even neighbours from 7floors away can listen to the noise:

https://drive.google.com/file/d/1H8dM0uGCoZqfmosjmWXn2j_ZBjbFgZT0/view?usp=drive_link 

After October 2023 the Machine was back at my house, and the technician just asked me to monitor it and was reluctant to reply to my message:

https://drive.google.com/file/d/1eKIyB7llqICI9C2fiFNWnfUtTzlSePbH/view?usp=drive_link 

My everytime routine of washing clothes sounds like a nightmare to me:

https://drive.google.com/file/d/1aYd7VW4Xh0j3Cb5xni9KUvKsDbTmG4CS/view?usp=drive_link 

 

My Washing Machine (WW95T534DAE) was delivered on Feb 2023 to my house, it has been on and off at the service centre from May until October 2023, and nothing can be fixed.

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Samsung_Moderator
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Washers and Dryers

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option

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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option