I bought brand new Samsung washer and dryer in 2016. Within 6 months, the top load washer was recalled. I didn’t have to pay for it, but it was a lot of hassle to do the paperwork.
Just 3 years later, both washer and dryer broke down. I replaced the pulsate cap for the washer myself. It only costed $20, but we couldn’t wash our cloths for a week while waiting for the part to arrive. A few weeks later, our dryer stopped spinning. Had to call Samsung services. The people on the phone were very nice and helpful, but they could only get me an appointment a week later. The technician came today. Again, he was very professional and nice. However, the repair costed me $415, for which I could buy a new dryer.
Before these slightly fancy washer and dryer, we used to have cheaper ones from Samsung, and they lasted for 10 years without any problems. However, our recent experiences with Samsung have been very disappointing. The quality of their products is going downhill, and they are not doing anything to take care of their customers and keep the goodwill. For example, the services are overpriced and I suspect the wheels that were replaced are known to be not durable.
I used to like Samsung. I have 3 big Sumsung plat screen TVs, a side-by-side refrigerator, and the washer and dryer, but I’m NOT going to buy any more Samsung products. What a disappointing company!
