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Microphone doesn't work on a start of a phone call Galaxy J3

(Topic created: 01-08-2017 11:42 AM)
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user7VJR8KTf2b
Asteroid
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A Series & Other Mobile

When I answer or make a phone call, people can't hear what I'm saying. Its like the microphone is off. If I turn on and off the speakerphone then the regular microphone will work fine.. It only does it at the start of a phone call. Please help

 

 
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userROcPvfA5G1
Constellation
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A Series & Other Mobile

Hi ive cleared data and cache on the things u said it didn't work ive also reset factory settings and it still isnt working my phone is literally my life please help me 

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SamsungKim1
Supernova
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Can I have your full model code and IMEI number via private message?

userKcTFmZ5ERk
Constellation
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A Series & Other Mobile

Hi, so I'm having the same issue and it seems to have started when I update my software. So I doubt it's the mic that's the problem in my case, though it might as well be.

 

Is there anything I could do?? It's killing me, I need the phone for work.

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SamsungAdam
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@userKcTFmZ5ERk Do you experience these symptoms if you test your device in safe mode?


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userKcTFmZ5ERk
Constellation
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I haven't tried that, not sure how to get to safe mode on the phone. But I can try if you think that would help?

 

But yeah, I've tried resetting, I've tried getting into the apps to see if maybe there's something there messing with it, I've tried what it said at the beginning of this thread to delete the cache.

 

I can try safe mode if it would help. Thanks. Will try that tomorrow and see if it does anything.

 

@SamsungAdam 

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SamsungAdam
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Give this link a try: https://support.t-mobile.com/docs/DOC-34449


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userKcTFmZ5ERk
Constellation
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I've tried safe mode, it still doesn't work. What do you think the problem could be? I still think it's odd that it was after the latest update. Could that have been it? I hadn't had problems prior to that.

 

@SamsungAdam 

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SamsungAdam
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Have you tried the steps mentioned in the solution for this thread?


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userKcTFmZ5ERk
Constellation
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I don't know if all the steps,  I might've missed one somewhere,  but I did follow the ones most reference in this thread. Save for going into the mic and cleaning it as I don't have the tool to pry open the phone.  I also didn't find any apps that sounded similar to true caller.  Everything else I believe I've tried, yes.

@SamsungAdam 

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SamsungAdam
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Give these steps a try: 

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Device Maintenance>Storage> Clear Cache/Data

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Phone (All 3)>Storage> Clear Cache/Data

Settings>Apps>Click on the three dots at the top right corner>Show system Apps>Sound Detectors>Storage> Clear Cache/Data

Reset the device once you are finished with the steps provided.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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