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08-31-2020 08:55 PM (Last edited 06-01-2021 05:09 PM by SamsungJoJo ) in
A Series & Other MobileI frequently get a message when I go into Gallery that says all the Gallery features may not work because of lack of storage, but when I go to Device Care, it says my 'score' is 97/100! But in that same place, I now have a message that says my phone may stop working correctly because its internal storage space is full. I am confused; can anyone help me understand this? Thank you!
Lynne Suzy
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09-01-2020 12:08 PM in
A Series & Other MobileIf you click on that Storage icon it will show you more information. Not sure how much total storage your phone has but 512 MB free is probably a small percentage of your total storage.
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09-01-2020 10:32 AM in
A Series & Other MobileWhen you go into Device Care, look at the Storage item. It should say how much is used out of the total.
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09-01-2020 12:01 PM in
A Series & Other MobileThank you, but pretend I am a child learning something new. I don't know what to do next. I took a screen shot to show you where I'm at.
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09-01-2020 12:08 PM in
A Series & Other MobileIf you click on that Storage icon it will show you more information. Not sure how much total storage your phone has but 512 MB free is probably a small percentage of your total storage.