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Storage message on Samsung J2 Pure

(Topic created: 08-31-2020 08:55 PM)
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useryJoMkxqw5x
Constellation
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A Series & Other Mobile

I frequently get a message when I go into Gallery that says all the Gallery features may not work because of lack of storage, but when I go to Device Care, it says my 'score' is 97/100!  But in that same place, I now have a message that says my phone may stop working correctly because its internal storage space is full.  I am confused; can anyone help me understand this?  Thank you!

Lynne Suzy

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LongHiker
Galactic Samsung Care Ambassador
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A Series & Other Mobile

If you click on that Storage icon it will show you more information. Not sure how much total storage your phone has but 512 MB free is probably a small percentage of your total storage. 

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LongHiker
Galactic Samsung Care Ambassador
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A Series & Other Mobile

When you go into Device Care, look at the Storage item. It should say how much is used out of the total. 

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useryJoMkxqw5x
Constellation
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A Series & Other Mobile

Thank you, but pretend I am a child learning something new.  I don't know what to do next.  I took a screen shot to show you where I'm at.Screenshot_20200901-114858_Device care.jpg

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Solution
LongHiker
Galactic Samsung Care Ambassador
Options
A Series & Other Mobile

If you click on that Storage icon it will show you more information. Not sure how much total storage your phone has but 512 MB free is probably a small percentage of your total storage.