Good day Samsung So my new 3 months notebook 9 Pro NP900X5N-X01US Display screen is black the laptop was in Hibernate/sleep mode, I opened the laptop like normally I do…. the lock screen windows 10 showed up for less than a second after that half off the screen went black green lines and completed Black after 3 sec, tried to boot up the laptop did not work and I don't have access to BIOS/UEFI.....Samsung Logo doesn't show also.
There's no problem, it power up with the battery (blue light) or the power cord (green light) it work plugged in or without power cord so there's no problems there.
I also tried an external monitor the same issue happened ( just black screen) the keyboard doesn't respond also I plugged another keyboard through the USB from the side no luck.
I can hear the fan running and light is on but it is like goth stuck in sleep mode loophole!!!!
the gpu is soldered into the motherboard so there's nothing you can do on your own, if you're in luck and live nearby one of Samsung centre repairs than send it in....Mine is collecting dust in the corner:/
Yes I can. Just as an FYI, I did an online chat with Samsng tech and they changed some things on the display settings. Did not work as I have had two black screens,
Would like the problem resolved as this machine is very nice and quick and I love it.
