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Constellation

Chromebook Plus V2 Battery not charging

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Samsung Chromebook Plus V2 Model Number: XE520QAB-K02US purchased in July 2019 for my 14yr old son school needs.  Warranty expired 12/31/2019.  Now the battery seems dead and not holding any charge.  Spent hours researching potential fixes including the Samsung suggested actions (power flush, etc).  Contacted Samsung and the referred me to authorized repair shop which I now have to send to them with expected cost of ~$150.00 for new battery and labor (+ shipping).  This is not the quality product that I've come to expect from Samsung with multiple Samsung smart TV's and their Oculus Quest.  Very disappointed and now when my son needs this chromebook now more than ever because of Covid-19 related home schooling, he doesn't have it.  This was a high-end chromebook price point and I would expect better quality.
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Samsung Moderator
Samsung Moderator

Re: Chromebook Plus V2 Battery not charging

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I would like to look into this further.  Could you send me a private message with your transaction number?  


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Samsung Moderator
Samsung Moderator

Re: Chromebook Plus V2 Battery not charging

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I would like to look into this further.  Could you send me a private message with your transaction number?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Samsung Moderator
Samsung Moderator

Re: Chromebook Plus V2 Battery not charging

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We're having a little trouble with the ticket.  Would you happen to still have the serial number by any chance?   


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Constellation

Re: Chromebook Plus V2 Battery not charging

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Chromebook off to Samsung authorized repair center but I beleive it is Serial# 0XWF91CKA01112P

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Samsung Moderator
Samsung Moderator

Re: Chromebook Plus V2 Battery not charging

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Your repair has been completed.  Your tracking number is: 1Z8811EE0295097141.  It should be shipped out shortly.  


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Samsung Moderator
Samsung Moderator

Re: Chromebook Plus V2 Battery not charging

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Based solely on your experience with our Community team, please let us know how we're doing by taking this short survey. Please be sure to include transaction number #32338153. Thanks!


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Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Chromebook Plus V2 Battery not charging

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Have you received the chromebook?  


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