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Galaxy Book Flex Alpha 2-in-1 13.3 - reboot itself

(Topic created on: 10/3/20 2:41 PM)
usertqzYisRyzs
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Galaxy Book Flex Alpha 2-in-1 13.3 Core i7 - 12GB Memory - 512GB SSD The laptop reboots itself during daytime, once a week, without any reason (like windows update). Is there anyone having the same issue? I'm trying to find a solution. After it restarted itself, I checked windows update history, sometimes there's no update, sometimes there's a MS defender antivirus updates (which should not require a reboot)
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SamsungLarry
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01201588/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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smlee615
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Mine does the same thing multiple times a day if left idle for longer than 10 minutes
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usersURNg0jzWE
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I have the Galaxy Book FLEX and it seems to do this also...It's kind of frustrating especially when some things I work on do not autosave.

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userocETJvDGLi
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same with me any solution ?

 

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userocETJvDGLi
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same with me any solution ?

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Solution
SamsungLarry
Community Manager
Community Manager
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Computers

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01201588/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userpJ9bRFv4Jv
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I had the same issue and it's frustrating. I checked the system, the power & sleep options, my alpha flex had an option "On battery turn off after" and " When plugged in turn off after" The two options come with "10 minutes" by fabric, so I change to the "Never" options. Still checking but it looks like works fine. Hope this helps you too.

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