Solved! Go to Solution.
Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01201588/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message to get started.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
I had the same issue and it's frustrating. I checked the system, the power & sleep options, my alpha flex had an option "On battery turn off after" and " When plugged in turn off after" The two options come with "10 minutes" by fabric, so I change to the "Never" options. Still checking but it looks like works fine. Hope this helps you too.