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Galaxy Book Go will not read external WD Passport Ultra drive

(Topic created: 12-08-2021 06:01 PM)
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user2GDBxaTfuP
Cosmic Ray
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My new Galaxy Book Go will not read my external WD Passport Ultra drive. Need some advise.

 

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Anonymous
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This is something you will need to contact Western Digital support for help with. Looking at their support page, I do not see any updates for Windows 11, but it may be something they have an answer for. 

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Anonymous
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I understand the frustration of not locating a USB drive. Have you tried a different USB cable or USB port? Can you check for updated USB and WD Passport drivers?

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user2GDBxaTfuP
Cosmic Ray
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I have the latest driver. The laptop is new. I only have one USB port.
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Anonymous
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The layout shows 1 USB 2.0 and 2 USB-C ports. Have you tried a different cable?

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user2GDBxaTfuP
Cosmic Ray
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No the cable is unique. The end that goes into the drive is different from the usual cable.
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Anonymous
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Do you get any notification, message, or indication on the laptop when the drive is connected?

 

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user2GDBxaTfuP
Cosmic Ray
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I get the following notification:
You must run the WD Drive Unlock application from the WD Drive Unlock CD associated with the Drive you want to unlock.
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Anonymous
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Also, are you running Windows 10 or Windows 11?

 

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user2GDBxaTfuP
Cosmic Ray
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I believe Windows 11.
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Solution
Anonymous
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This is something you will need to contact Western Digital support for help with. Looking at their support page, I do not see any updates for Windows 11, but it may be something they have an answer for. 

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