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Original topic:

Galaxy Book Pro 360 Bluetooth stopped working after windows 11 update

(Topic created: 09-29-2022 11:07 AM)
uservytwxFeABQ
Astronaut
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Hello,

After I have updated my pro 360 to win 11 the Bluetooth have stopped working. Troubleshooting says no Bluetooth devices available. I have tried reinstall intel drivers, didn't help.  Have done computer factory reset, also didn't help.

I have bought it one week ago.

What could be the reason, what can I do? Or should I return the device to the shop?

 

Thanks,

Sergej

8 Replies
user0XPiy8TCe6
Astronaut
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I'm having the same problem I bought a new laptop a week ago Samsung Galaxy book pro 360 5g the issue to check in is not resolved

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user0XPiy8TCe6
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hey Samsung Bluetooth problem 

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Muddmypants
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Mine has done the same thing, Samsung what should we do????
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Members_MrTTeEx
Astronaut
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Same here! Troubleshoot manager says Bluetooth is not detected on this device!

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userOvNFOkky9J
Constellation
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My Galaxy Book Pro 360 is doing the same thing. What are we supposed to do, Samsung? Anyone still working here or are your devices built to fail?

 

 

 
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userCVND0oQscW
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Bluetooth stopped working on my Galaxy Book after I restarted it a few days ago.  I'm still running Windows 10 on it so I downloaded the Windows 10 Media Creation tool and re-installed Windows 10.  I was still able to keep all my files and apps.  So far, Bluetooth is now working again.

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pamvic
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I have the same problem!! SAMSUNG SUPPORT WHERE ARE YOU?

 

 
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Solution
Samsung_Moderator
Community Manager
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Hello! I understand how this can be frustrating with your Bluetooth not working. This seems to be an update issue with Microsoft you can try going to your device manager and making sure your Bluetooth is enabled from there if it is not I would recommend reaching out to Microsoft for support. 

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