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Galaxy Book Pro 360 and docking stations

(Topic created: 06-01-2021 10:58 AM)
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userxDgJwWQA23
Constellation
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Hello, I have a Galaxy Book Pro 360 13.3" and I want to use it with a dock station. I already have a OWC USB-C dock,  which works amazingly with my "old" HP Spectre x360.

When trying to use it with the Samsung, it doesn't recognize the external monitor, so I am only able to charge the laptop and and use usb devices, ethernet and audio jack. I already tried with a different monitor and 2 different USB-C cables (all of them work with the HP Spectre), I also tried all 3 usb-c ports I have in my laptop. Sometimes after plugging and unplugging the USB-c cable, the Samsung recognizes the monitor and I'm able to use it, but only until I restart windows, after that it is not recognized again.

If it can help, the first time I plugged the dock, the PC was on and it didn't even start charging, so I unplugged, turned it off, and plugged again. When I turned the PC on it appeared a message saying it was installing new functionalities, probably to allow the use of a docking station. This never happened with my old HP.

Any suggestion on why there is this compatibility issue? I also have a usb-c travel hub and there is no problem with this one. Also, is there any usb-c desktop dock which is suggested for this new Galaxy Book Pro line? If there is, I will simply buy a compatible one

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userUJSvdf43Yt
Asteroid
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I am having the same issue.  I have a Targus USB-C dock DOCK190USZ.  It appears to charge my laptop and my connected mouse/keyboard work - but the laptop does not recognize the monitors attached to the dock - they cycle on and off.

ArtDesk
Supernova
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Are you using the thunderbolt port? And what about the usb settings in the SS settings app is it turned on to charge?
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userUJSvdf43Yt
Asteroid
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I have used both the USB-C port and the Thunderbolt port with no difference.  The monitors are recognized by the system as displays 2 and 3 but continue to cycle between inputs and blink on and off.

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ArtDesk
Supernova
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Did you try the Intel command ctr app and letting it identify your monitors?
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userUJSvdf43Yt
Asteroid
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