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Galaxy Book Pro 360 and docking stations

(Topic created: 06-02-2021 04:21 PM)
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userxDgJwWQA23
Constellation
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Hello, I have a Galaxy Book Pro 360 13.3" and I want to use it with a dock station. I already have a OWC USB-C dock,  which works amazingly with my "old" HP Spectre x360.

When trying to use it with the Samsung, it doesn't recognize the external monitor, so I am only able to charge the laptop and and use usb devices, ethernet and audio jack. I already tried with a different monitor and 2 different USB-C cables (all of them work with the HP Spectre), I also tried all 3 usb-c ports I have in my laptop. Sometimes after plugging and unplugging the USB-c cable, the Samsung recognizes the monitor and I'm able to use it, but only until I restart windows, after that it is not recognized again.

If it can help, the first time I plugged the dock, the PC was on and it didn't even start charging, so I unplugged, turned it off, and plugged again. When I turned the PC on it appeared a message saying it was installing new functionalities, probably to allow the use of a docking station. This never happened with my old HP.

Any suggestion on why there is this compatibility issue? I also have a usb-c travel hub and there is no problem with this one. Also, is there any usb-c desktop dock which is suggested for this new Galaxy Book Pro line? If there is, I will simply buy a compatible one

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userUJSvdf43Yt
Asteroid
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I am having the same issue.  I have a Targus USB-C dock DOCK190USZ.  It appears to charge my laptop and my connected mouse/keyboard work - but the laptop does not recognize the monitors attached to the dock - they cycle on and off.

ArtDesk
Supernova
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Are you using the thunderbolt port? And what about the usb settings in the SS settings app is it turned on to charge?
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userUJSvdf43Yt
Asteroid
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I have used both the USB-C port and the Thunderbolt port with no difference.  The monitors are recognized by the system as displays 2 and 3 but continue to cycle between inputs and blink on and off.

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ArtDesk
Supernova
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Did you try the Intel command ctr app and letting it identify your monitors?
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userUJSvdf43Yt
Asteroid
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Yes. The Intel Command Center App identified the monitors but did not fix the display cycling.

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ArtDesk
Supernova
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And you tried the Windows 10 connect to older monitors setting?
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userUJSvdf43Yt
Asteroid
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I was able to see the monitors in the Intel Command Center identified by name.  They were identified as Displays 2 and 3 on the Command Center, but clicking Identify did not make a numeral appear in either screen.  It is like there is no video signal feed going out of the laptop to the dock.  I hit Fn + F4 to extend the desktop, but no signal goes to the displays.  When I plug my Dell laptop into the dock, the screens display perfectly so I am not sure if the older monitor setting would apply.

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Solution
userxDgJwWQA23
Constellation
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I finally found out a sort of solution for this problem. Neither my OWC dock nor the Targus one from another user here are working, and this probably means all these USB-C docks may have some problem with the Galaxy Book Pro 2021 lineup (this is just my assumption, I eould be curious to get an official statement by Samsung). However, I succesfully used a normal USB-C hub, traveler type, that you can buy for 20-30€ on Amazon. With these ones you can use HDMI, ethernet, usb, audio etc without any problem. This is not exactly the same as a proper dock, but at least it makes you work with an external monitor and external devices.
The real game changer was when I tried a Lenovo docking station, a Thunderbolt 3 one, the Lenovo 40AN0135EU. It works just perfect, exactly as intended, but obviously it only works with the TB3 port. If you need to buy a dock for this laptop, I suggest you look for a TB3 one, and if you want to be sure, just buy the Lenovo one, at least until Samsung itself doesn't reccomend something better.
I hope this will help a lot of people

userUJSvdf43Yt
Asteroid
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Thank you.  Glad to hear that the TB3 dock is working for you.  I will need to try one as well.