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11-22-2021 07:07 AM in
ComputersSolved! Go to Solution.
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11-22-2021 06:45 PM in
ComputersI understand that your pc not powering on can be frustrating. Please unplug the charger, then press and hold the power button. While holding the power button, reconnect the charger and continue to hold power for approximately 15 seconds. Let me know if anything different happens.
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11-22-2021 07:28 PM in
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11-23-2021 02:10 PM in
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11-23-2021 02:15 PM in
ComputersI've had the same issue twice. After a BIOS update a few weeks ago, the laptop wouldn't restart and I had to send it for service. After a 7 day transport, they plugged it in and it restarted. The battery just needed to fully drain. There should be a battery reset hole for this, but apparently there isn't.
I just did another BIOS update pushed out by Samsung and the same thing happened. I tried the suggestion above, and the side LED briefly changed to a light green, but I still can't restart. I'm very unhappy with this. I guess I'll wait as long as it takes for the battery to drain and then try again.
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11-24-2021 05:13 PM (Last edited 11-24-2021 05:14 PM ) in
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11-25-2021 05:08 AM in
ComputersBrilliant tip! I used the laptop to charge my phone and tablet overnight, and the battery was fully drained. I was able to restart as normal. Samsung needs to fix this.
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11-25-2021 09:08 AM in
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04-22-2022 04:20 PM in
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11-30-2021 12:58 PM in
ComputersMy i7's been back to base twice now with similar issues. I've had to purchase a low spec HP to keep me able to work in the interim weeks. Now it's back and I can't get it to work with a new docking monitor I bought specifically to work with this laptop. I'm super fed up with this laptop and Samsung generally. Have been a loyal mobile customer for 20+ years but I am now ready to change to something else.