I have 3 APs in my house, one on each floor. One AP in the room where I work most often is Wifi 6e / 6Ghz capable. For some reason Fold 5 will only connect to 6GHz in this room if I toggle wifi off and back on on the phone or reboot it while on the room. If I walk out of the room and back in the room, it will only connect to 5GHz even though 6GHz provides better speed, less latency, and less interference.
I have a Pixel 6A that will roam to 6GHz just fine and gets much faster speeds. This is frustrating considering the Pixel costs a fraction of the Fold 5.
Windows laptop, MacBook, and iPad all roam to 6GHz and get 3-4x faster wifi speeds than Fold 5 in the same spot which stays on 5Ghz and never roams to 6Ghz.
There appears to be no way to set my Fold 5 to prefer 6GHz. This appears to be a Samsung bug with the roaming algorithm. I see many others have similar complaints with Samsung Wifi and 6Ghz. How can we get a fix?
I was resposing to your comment regarding the error report weirdness, not the roaming problem. Safe Mode generally eliminates non factory installed apps from affecting the device. I've never seen a report of Photo's popping up when trying to send an error report.
And just for your info, it has been reported that a router firmware update did solve a similar issue... iirc it was a Netgear router at the time.
In any event, this community is not a guarantee that Samsung will see the report of your issue, for that you need to submit an error report via the app or by calling tech support.
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Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
Got it. Sorry that I misinterpreted. There isn't any error for me to report so I'm not sure what I would be submitting. I can run Wispy and see the Fold 5 never scans on 6GHz on a roam. It will only connect to 6GHz if I toggle wifi off and back on or reboot the phone near the AP. Apple, HP, Honeywell, Zebra, and Google Pixel devices all seem to behave as expected, roaming to 6GHz.
I am posting from the members app now but can't figure out how to open a ticket through it.
Weird, I just sent a test error report with my Fold 5 and it worked. Perhaps that permission is required to send the system log though I've never done that.... hence my Safe Mode comment 😉
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.
Bill --- Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
It appears I had to grant it access to all my Photos and Videos for it to move to the next step. Very bizarre. It popped up asking me to select a photo and I clicked off instead of pressing back and it moved to the next step. I was able to submit the report (although I still am not sure what it submitted). Thanks for the encouragement 🙂
Samsung never offered any fix on my Fold5. I traded it in for Fold6 and it appears to roam to 6GHz without issue. Frustrating as I don't think they are using different hardware, just an updated supplicant on the newer phone. Maybe they will backport the better roaming behavior?
