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Original topic:

Ambient/ANC reduces buds 3 sound quality

(Topic created: 07-20-2024 09:14 PM)
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4kento
Constellation
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Galaxy Buds
Just got the buds 3 pro and noticed when switching to ambient mode and ANC the sound quality becomes hissier and overall worse than when the mode is off. Anyone else experiencing this or know a fix?
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello, Welcome to the Community. We understand your concern with the sound not functioning as expected when using the ANC and Ambient sound. We recommend resetting the Buds.  https://www.samsung.com/us/support/troubleshooting/TSG01218103 

If you have tried resetting your buds and are still experiencing these symptoms, we recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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3 Replies
Shelliam
Galaxy
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Galaxy Buds
Ambient mode is so you can hear the ambient noise around you; i.e. the background noise.
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4kento
Constellation
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Galaxy Buds
Yes but when you turn on noise cancelling or ambience the audio sound quality worsens.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Buds

Hello, Welcome to the Community. We understand your concern with the sound not functioning as expected when using the ANC and Ambient sound. We recommend resetting the Buds.  https://www.samsung.com/us/support/troubleshooting/TSG01218103 

If you have tried resetting your buds and are still experiencing these symptoms, we recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html

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