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Galaxy BudsSolved! Go to Solution.
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Galaxy BudsHello, Wlcome to the Community. We understand your concern with the sound not functioning as expected when using the ANC and Ambient sound. We recommend resetting the Buds. https://www.samsung.com/us/support/troubleshooting/TSG01218103
If you have tried resetting your buds and are still experiencing these symptoms, we recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
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Galaxy Buds![Community Manager Community Manager](/i/rank_icons/admin.gif)
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Tuesday in
Galaxy BudsHello, Wlcome to the Community. We understand your concern with the sound not functioning as expected when using the ANC and Ambient sound. We recommend resetting the Buds. https://www.samsung.com/us/support/troubleshooting/TSG01218103
If you have tried resetting your buds and are still experiencing these symptoms, we recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html
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