Ambient/ANC reduces buds 3 sound quality

[4kento]

Just got the buds 3 pro and noticed when switching to ambient mode and ANC the sound quality becomes hissier and overall worse than when the mode is off. Anyone else experiencing this or know a fix?

[Shelliam]

Ambient mode is so you can hear the ambient noise around you; i.e. the background noise.

[4kento]

Yes but when you turn on noise cancelling or ambience the audio sound quality worsens.

[Samsung_Moderator · Accepted solution]

Hello, Welcome to the Community. We understand your concern with the sound not functioning as expected when using the ANC and Ambient sound. We recommend resetting the Buds.  https://www.samsung.com/us/support/troubleshooting/TSG01218103 

If you have tried resetting your buds and are still experiencing these symptoms, we recommend a service repair. You can use the following link below to request service. https://www.samsung.com/us/support/service/  or by contacting customer service directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html