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Original topic:

Buds 3 Pro microphone connectivity issue with Windows 11 PC's

(Topic created: 08-07-2024 10:04 AM)
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kaylo
Asteroid
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Galaxy Buds
Has anyone been able to connect their Buds 3 Pro to a Windows 11 PC to use as a headset/microphone successfully? I've tried repairing, installed the buds app, and used different apps to test the microphone, but it almost never works. Teams/Zoom calls simply don't recognize the buds as a microphone.

This is incredibly disappointing, and prevents me from using these as a daily earbud.
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Robin621k
Honored Contributor
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Galaxy Buds
Have you turned off Seamless Connection in the Wear app?

I think it is on by default!
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kaylo
Asteroid
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Galaxy Buds
Yes, I have disabled it. It had no effect.
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Robin621k
Honored Contributor
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Galaxy Buds
I found this video on YouTube on how to get mics working. Hope it helps

https://youtu.be/EqezNIX2lVI?si=g6YYQYfMvSg-KiAA

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kaylo
Asteroid
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Galaxy Buds
This did not work.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello kaylo, Welcome to the Community. We understand how disappointing it is to not be able to use the Buds 3 Pro with the PC.

Are the earbuds connected to any other devices at the same time? If so, try disconnecting from the other device and test on the PC.

Have you tried resetting the buds and then reconnecting them? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If the troubleshooting throughout this thread does not help, we recommend submitting an error report. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

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kaylo
Asteroid
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Galaxy Buds
It is only connected to one device at a time. I reset it but it still does not work.
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Rich_PA
Asteroid
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Galaxy Buds

I'm having the same problem... tried all the items above.  It worked for a bit, then audio is so bad people can't hear me or there is no audio

kaylo
Asteroid
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Galaxy Buds

This seems to be a common issue, per this Reddit thread:

Buds3 Pro issues with Windows PC : r/galaxybuds (reddit.com)

 

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user_rtxuyijknhpo
Constellation
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Galaxy Buds
I had issues as well. It also wouldn't let me go back to my phone without having to reset the headphones and re-adding it to my phone. And are we not able to have these connected to multiple devices?
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