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Galaxy buds connectivity issue windows 10

(Topic created: 02-21-2020 01:26 PM)
userBwPzp0X3TE
Asteroid
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Galaxy Buds

I am having connectivity issues on windows 10. The glalxy buds would work fine when initially connected but if I pause music for a short time, the music stutters on resuming. After disconnecting and reconnecting it works untill the music is paused again. I have tried prevent the PC from turning off the bluetooth adapter to save power but it doesnt work.

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx

 

Once you reset them connect them again to your pc and see if you experience the same symptoms. 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx

 

Once you reset them connect them again to your pc and see if you experience the same symptoms. 

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userBwPzp0X3TE
Asteroid
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Galaxy Buds

Thanks, it seems to be working now. I will see if it happenes again.

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usercDzHwgO0VY
Astronaut
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Galaxy Buds

Are you kidding me! I pay a large sum of money for these earbuds and have nothing but trouble with connection to my Windows 10 laptop!  you.  First and last time I spend money on your expensive junk!

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useroZHay1Xeyx
Constellation
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Galaxy Buds

Hi I am experiencing somewhat of a similar issue with my galaxy buds. When i connect them to my wimdows 10 computer the sound from the video or zoom call will dostort and crackle and jump from one earbud to the other. I have teated the independently and they still crackle and distort. 

I have already done an unpair/repair and a hard and soft reset. 

Any advice would be super helpful thanks! 

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userBwPzp0X3TE
Asteroid
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Galaxy Buds

Yep advice is to throw them in trash where they belong and buy something else. Samsung would not even repair under warranty. Will never buy from them again. 

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usermGo3cJMV3r
Constellation
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Galaxy Buds

I have the same problem with my buds+.

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