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08-21-2024 05:32 PM (Last edited 08-21-2024 06:59 PM by SamsungRei ) in
Galaxy BudsWhen I light my lighter when in ambient mode and hurts my ear. (Left side) is it only me?
Solved! Go to Solution.
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09-03-2024 08:05 PM in
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09-04-2024 04:16 AM in
Galaxy BudsI should also add that I get a crazy high pitched noise, it kills my super sensitive ears.
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09-04-2024 06:15 AM in
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09-04-2024 01:43 PM in
Galaxy BudsHello All, Welcome to the Community, and thank you for reaching out. We understand the concern with the high-pitched sounds amplified using ANC and Ambient modes.
Please submit an error report through the Wearables app while connected to the earbuds. Open the Wearables app>select the three horizontal lines>tap the Settings icon>Tap on Contact Us. This will provide information directly to Samsung developers.
If you are experiencing pain from the earbuds, we have a specialized team that would be happy to help you with this situation. We encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864. Additionally, you can reach out to a moderator directly, and we can set up a call back ticket to have the specialized team reach out to you directly.
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