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Galaxy Buds 3 Pro not properly charging

(Topic created: 07-24-2024 07:52 PM)
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Icy9739
Asteroid
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Galaxy Buds

I have a problem with them with the charging, the earbuds won't properly sit in the case to charge, I'll place them in the case and I'll have one come out halfway charged and the other one fully charged, how do I fix this?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Buds

Hello Icy9739, Welcome to the Community. We understand the concern with the Buds 3 Pro not charging properly.

Here are some steps that may help:

  1. Use the included charging cable and connect to a USB charger
  2. Check to be sure the case is charging correctly
  3. Verify there is no debris in the charging cradle pin connectors
  4. Check to be sure there is no debris in the charging connect on the Galaxy Buds
  5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case

If there is still a concern with the earbuds charging, it is recommended to have them evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

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12 Replies
MrXGeekX
Galaxy
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Galaxy Buds
If your Galaxy Buds 3 Pro aren’t charging properly, try cleaning the charging contacts on both the earbuds and the case, and check for any obstructions or misalignment. Reset the earbuds by holding the touchpads for 7 seconds, and ensure they have the latest firmware via the Galaxy Wearable app. Test with a different charging cable or adapter to rule out accessory issues. Examine the earbuds and case for physical damage,
Icy9739
Asteroid
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Galaxy Buds
Alright thank you
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MrXGeekX
Galaxy
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Galaxy Buds
Np
Noobie
Nebula
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Galaxy Buds
It's because you've didn't leave in the earbuds for long in order for both of them to be fully charged. It's a normal thing
Noobie
Nebula
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Galaxy Buds
But as for the other problem. Make sure nothings blocking it from charging
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Icy9739
Asteroid
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Galaxy Buds
I'll put them in at the same time, it's something else
Noobie
Nebula
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Galaxy Buds
Before you've put it in, were both of them at the same percentage or different.
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Icy9739
Asteroid
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Galaxy Buds
Same, I just got them so idk might be lent in there I have to check
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Noobie
Nebula
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Galaxy Buds
Might be a battery issue