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‎04-20-2022 08:25 AM (Last edited ‎12-17-2023 05:10 PM by SamsungChelsea ) in
Galaxy BudsMy Galaxy buds pro case led light won't turn on to indicate the earbuds are fully charged or not.
Solved! Go to Solution.
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‎04-20-2022 02:36 PM in
Galaxy BudsThank you for reaching out. I can certainly understand your concern with the Galaxy buds pro charging light indicator inside the case not turn on and would be happy to assist you further.
How long have you been experiencing these symptoms?
Has the inside indicator light ever turned on?
Are you using the original charger that came with your Galaxy buds pro?
Is the case charging the buds, and are you able to see the percentage of the charge on your buds pro in the wearables app when connected?
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‎04-20-2022 03:31 PM in
Galaxy BudsYes the lights have been on before.
No, since it is a type C I use the Samsung 15W charger I have.
Yes it indicates that the case is charging the buds.
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‎04-20-2022 03:32 PM in
Galaxy Buds- Mark as New
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‎04-21-2022 12:13 PM (Last edited 2 weeks ago by SamsungRei ) in
Galaxy BudsThank you for that information. Have you tried resetting the buds? This will allow the buds and the case to go back to factory settings and have a fresh new start with the software. Give this link a try: https://www.samsung.com/us/support/answer/ANS00078085/
As the buds are charging, and the light isn't working, and have tried the troubleshooting available: the next step I would recommend is a service repair. This will allow a licensed technician to evaluate the symptoms you are experiencing hands on.
You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.