JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds are Not connecting to the wearable app?

(Topic created: 12-12-2020 07:40 AM)
userHliJZDZise
Astronaut
Options
Galaxy Buds

Hello,

 

I'm having issues connecting the buds to the wearables app.  

 

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

 

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

 

Is there a fix or is there a problem with the buds live ? 

0 Likes
Reply
5 Replies
user9GECxyouH3
Astronaut
Options
Galaxy Buds

Hi. I am having the same issue. Did you work out what to do? Thanks. 

0 Likes
Reply
ChrisandBecca
Constellation
Options
Galaxy Buds
same issue
0 Likes
Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

Thanks for reaching out. If the Buds are unable to connect to the Wearables app, it is recommended to have them serviced. For service options, please send a private message with the model code and the serial number of the Buds. http://bit.ly/2XERsky

The unit will require service. Please feel free to reach out to us directly or via one of the following options and include a link to this thread. 

  1. Facebook Messenger: http://m.me/samsungsupport 
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

TKissell09
Constellation
Options
Galaxy Buds
i am having the same issue. Can anyboy help?
0 Likes
Reply
Jane55
Astronaut
Options
Galaxy Buds
same issue here. got a warning message when I clicked on the link provided by the moderator...my earbuds are brand new out of sealed packaging. I can't believe they need service already...