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Original topic:

Galaxy Buds are Not connecting to the wearable app?

(Topic created: 12-15-2020 01:26 PM)
userHliJZDZise
Astronaut
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Galaxy Buds

Hello,

 

I'm having issues connecting the buds to the wearables app.  

 

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

 

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

 

Is there a fix or is there a problem with the buds live ? 

 

 

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5 Replies
user9GECxyouH3
Astronaut
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Galaxy Buds

Hi. I am having the same issue. Did you work out what to do? Thanks. 

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ChrisandBecca
Constellation
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Galaxy Buds
same issue
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thanks for reaching out. If the Buds are unable to connect to the Wearables app, it is recommended to have them serviced. For service options, please send a private message with the model code and the serial number of the Buds. http://bit.ly/2XERsky

The unit will require service. Please feel free to reach out to us directly or via one of the following options and include a link to this thread. 

  1. Facebook Messenger: http://m.me/samsungsupport 
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 
  3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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TKissell09
Constellation
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Galaxy Buds
i am having the same issue. Can anyboy help?
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Jane55
Astronaut
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Galaxy Buds
same issue here. got a warning message when I clicked on the link provided by the moderator...my earbuds are brand new out of sealed packaging. I can't believe they need service already...