Galaxy Buds are Not connecting to the wearable app?

[userHliJZDZise]

Hello,

I'm having issues connecting the buds to the wearables app.  

The buds will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

Is there a fix or is there a problem with the buds live ? 

[user9GECxyouH3]

Hi. I am having the same issue. Did you work out what to do? Thanks. 

[ChrisandBecca]

same issue

[SamsungRei · Accepted solution]

Hello, Welcome to the Community. We understand the frustrations of not being able to connect in the Wearables app. Are you following the steps here to connect?https://www.samsung.com/us/support/answer/ANS00086702/ 

Please be sure the Buds were manufactured for the same region as your phone. The app will not work across different regions.

If the Buds are unable to connect to the Wearables app and are manufactured for the same region as the phone, it is recommended to have them serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

[TKissell09]

i am having the same issue. Can anyboy help?

[Jane55]

same issue here. got a warning message when I clicked on the link provided by the moderator...my earbuds are brand new out of sealed packaging. I can't believe they need service already...